Module 3: Working with Foreign Colleagues

Table of Contents

Reading Text & Presentation

3.3 A foreign customer/ Selling the customer a product

Part 1

Are you involved in sales?
Selling products is a major business in most countries of the world.
It may be at the local store where we buy our day-to-day necessities.
Or it might be national or international trade in wholesale and retail business.


Part 1

 Click Answer Key Script

Listen for the answers to these questions about the following conversation:

  • What kind of business are the two people involved in?

  • What does the customer want?

  • Is the person he needs to talk to there?

Audio ClipDialog 1

Situation
A potential customer is on the telephone to discuss a large overseas shipment.

Part 2

 Click Answer Key Script

Now listen to Dialog 2 and answer these questions:

  • What happens (who calls who)?

  • How did the caller know about the problem?

  • What is the good news?

Audio ClipDialog 2

Later

Listen to Dialogs 1 & 2 again and see if you can answer these questions:

 Click Answer Key
  • What is Michael Peters’ phone number?

  • Which of these was NOT used to describe the secretary?
    a. efficient        b. highly attractive     c. quick on the uptake
  • What is mentioned with the necklaces?
  • What kind of invoice do they want?

Language Focus 3.3

Language Focus 5

Part 2

Do you like shopping?
Are you involved in trading in any way?
How are ‘shopping’ and ‘trading’ different?
Do you ever go to Chatuchak Market?
What is it like to shop there?

Part 1

 Click Answer Key Script

Listen for the answers to these questions about the following dialog:

  • What are the names of the visitors’ friends?
  • What are the visitors interested in buying?
  • Do they make a purchase?

 

Audio Clip

Situation

Foreign visitors are in Chatuchak market to buy some Thai souvenirs and handicrafts.

Part 2

 Click Answer Key

Audio ClipListen again and see if you can answer these questions:

  • How much is their friend prepared to spend on a bracelet?
  • How much did the trader want for the first bracelet?
  • What does the trader assure the visitors?
  • How much discount to they get?
  • What can they get free of charge?

Language Focus 3.3

Language Focus 6

Activities

Activity 12Activity 13Activity 14