Activity 14

Sometimes, selling services can produce difficult problems.
If there is a problem with a thing that we buy, we might be able to repair, exchange, or replace it. Service problems can be more difficult to deal with.

Consider some possible problems with hotel reservations and make a list.

Part 1

You are going to hear a conversation between a hotel clerk and a potential guest.
As you listen try to answer these questions:

 

 

What is the name of the hotel?

What is the guest’s name?

What’s the problem?

 

Were any of your possible problems mentioned?

Did you catch the answers?

Click Answer Key  Seaview Hotel Mr. Michael Jones A mistake with his reservation

 

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Optional activity
Write some comprehension questions about the article in Resource 1.
1. What is …?
2.
3.
4.
5.

 

 

Optional online activity
You want to make a hotel reservation for your dream vacation in another country.
You are looking for something for the family with traditional accommodation.

Select a city and then find some places that are in your budget, and will give you a taste of the local culture. Compare the prices and amenities available.

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After you've completed your activity. > Click Script