1.

Agent: Hello, STOU Shipping Co. What can I do for you?
Customer:  Can you tell me why my goods haven’t arrived yet?
Agent: I’m afraid there’s been a delay.
Customer: What’s holding things up?
Agent: It’s because of the overcrowded port.

2.

Agent: Hello, STOU Shipping Co. What can I do for you?
Customer:  Can you tell me why my goods haven’t arrived yet?
Agent: I’m afraid there’s been a delay.
Customer: What’s holding things up?
Agent: It’s because too few workers have been employed.

3.

Agent: Hello, STOU Shipping Co. What can I do for you?
Customer:  Can you tell me why my goods haven’t arrived yet?
Agent: I’m afraid there’s been a delay.
Customer: What’s holding things up?
Agent: It’s because there is a shortage of space at the wharfs.

4.

Agent: Hello, STOU Shipping Co. What can I do for you?
Customer:  Can you tell me why my goods haven’t arrived yet?
Agent: I’m afraid there’s been a delay.
Customer: What’s holding things up?
Agent: It’s because the goods are still on detention charge.

5.

Agent: Hello, STOU Shipping Co. What can I do for you?
Customer:  Hello. Can you tell me why my goods haven’t arrived yet?
Agent: I’m afraid there’s been a delay.
Customer: What’s holding things up?
Agent: It’s because of the higher pricing on transportation.