Module 12: The ASEAN World of Catering

Table of Contents

Language Focus

Language Focus 1: Expressions used by front desk receptionists

 

Taking a reservation

Receptionist:

  • Tasmanian Hotel, Sara speaking. How can I help you?
  • What date are you looking for?
  • How long will you be staying?
  • How many adults will be in the room?
  • I'm afraid we are booked that weekend.
  • There are only a few vacancies left.
  • We advise that you book in advance during peak season.
  • Will two double beds be enough?
  • Do you want a smoking or non-smoking room?
  • The dining room is open from 5 pm until 11 pm.
  • We have an indoor swimming pool, fitness and sauna.
  • We serve a continental breakfast.
  • Cable television is included, but the movie channel is extra.
  • We require a credit card number for a deposit.

Guest:

  • I'd like to make a reservation for next week.
  • Is it necessary to book ahead?
  • Do you charge extra for two beds?
  • How much is it for an extra bed?
  • Do you offer free breakfast?
  • Is there a restaurant in the hotel?
  • Do the rooms have internet connection?
  • Do you do group bookings?
  • Is there an outdoor pool?
  • Do you have any cheaper rooms?
  • When is it considered off-season?

Checking inHotel

Receptionist:

  • What name is the reservation under?
  • How long will you be staying?
  • Could I have your passport, please?
  • Are you planning on checking out tomorrow?
  • I'm afraid you can't check in until after 2:00 pm.
  • Complimentary breakfast is served in the lobby between 7 and 10 am.
  • I'll give you two key cards.
  • The dining room is on the main floor at the end of the hall.
  • The indoor pool, fitness and sauna are on the top floor.
  • Just call the front desk if you need anything.
  • If you need a midnight snack there's a vending machine with snacks on your floor.

Guest:

  • We have a reservation under Charlie James.
  • Do you have any vacancies?
  • Is the hotel booked, or can we get a room for tonight?
  • How do we get to our room from here?
  • What time is breakfast served?
  • Is it too early to check in?
  • Can we get a wake-up call?
  • When is check out time?

Check Out

Receptionist:

  • Are you ready to check out?
  • What room were you in?
  • How was your stay?
  • Was everything satisfactory?
  • Will you be putting this on your card?
  • And how will you be paying for this?
  • Would you like to speak to the hotel manager on duty?
  • I'll let you voice your complaint about the rate to the hotel manager.
  • I'll just need your room key, please.
  • Enjoy the rest of your holiday.
  • Have a safe trip home.

Guest:

  • We're checking out of room 2345.
  • Sorry we're a bit late checking out.
  • We really enjoyed our stay.
  • We have a few complaints.