Module 12: The ASEAN World of Catering
Table of Contents
Reading Text & Presentation
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SECTION 12.1
Hotel receptionists: Dealing with bookings by phone, Checking in, Checking out and Getting to the airport, Handling guest complaints
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SECTION 12.2
Restaurant host and waiter: Local cuisines, Welcoming guests, Taking the order and serving food, Offering dessert and paying, and Handling customer complaints
