Module 12: The ASEAN World of Catering

Activities

Activity 3

Match the responses (A-H) with the complaints (1-8) from guests and customers.

 

A. Well sir, you ordered the steak very well-done and it might take a little longer.

B. I’ll have the chef warm it up for you

C. It's coming right out. Sorry for the delay.

D. I apologize for that ma’am. I’ll ask the housekeeper to make it up right away. I’ll open the new room for you while you are waiting.

E. I’m sorry madam, I will ask the electrician to check it for you right away.

F. Not yet sir, but I’ll let you know if someone turns them in. What is your room number?

G. I apologize for that ma’am. I’ll have the chef change it for you. I’ll provide you a bowl of chicken soup while you are waiting for the dish.

H. I’m sorry about the mix up, sir. We’ll change your room immediately.